Knowmax

Give agents the right answer at the right time. Knowmax delivers AI knowledge, guided workflows, and next best actions within Webex, cutting handle time and boosting first contact resolution.

Agent & Supervisor Tools, Customer Support, Workforce Optimization

Miro

Seamlessly connect Miro’s collaborative whiteboards with Webex using the Miro MCP Server for enhanced AI-driven teamwork and project execution.

Agent & Supervisor Tools, Collaboration Management, Productivity

Herald

Answer every call already knowing who's on the line. Herald instantly pops the caller's HubSpot record inside Webex, then writes your post-call notes back automatically—no searching, no typing, just faster, more personal conversations.

Agent & Supervisor Tools, Customer Relations, Marketing

Webless Human Handoff

Connect Webless widget visitors to Webex Contact Center live agents with transcript and page context.

Agent & Supervisor Tools, Customer Support, Self Service & Bots

TD SYNNEX Digital Bridge AI Agent

Access TD SYNNEX pricing, availability, product intelligence, and order status directly inside Webex through a secure AI assistant built for partners and sales teams.

Agent & Supervisor Tools, Productivity, Workflow & Automation

NexGen CCaaS Integration

The NexGen CCaaS integration automatically pulls key performance metrics from the dialer, maps each data set to the corresponding agent through their NexGen ID, and provides real-time monitoring of agent activity, performance, and overall productivity.

Agent & Supervisor Tools, Analytics, Productivity

2Ring Dashboards Wallboards - WxCC Reporting

The Historical Reporting Module add-on provides flexible historical analytics to 2Ring Dashboards Wallboards, enabling deeper insights and long-term tracking. Supervisors can uncover trends, monitor KPIs over time, and make confident, data-driven decisions

Agent & Supervisor Tools, Analytics, Productivity

SuccessKPI Workforce Engagement Platform

SuccessKPI AI-powered workforce engagement platform enables high-performing contact centers to drive better customer and agent experience through efficiency, automation, and action-driven insight.

Agent & Supervisor Tools, Analytics, Workforce Optimization

Phone Control for Webex

Remotely control Cisco PhoneOS phones (9800 Series, 8875) on Webex Calling. View live phone display, press keys, capture screenshots, and retrieve phone details — all from your desk. Supports multiple Webex Calling organizations. Free in version 1.

Agent & Supervisor Tools, Collaboration Management, Customer Support

2Ring Dashboards Wallboards - WxCC Connector

A cloud-based solution for Webex Contact Centers, providing real-time reporting & alerting. Get actionable insights anytime, anywhere. Supervisors gain immediate visibility, and agents use personalized layouts for today’s hybrid-work reality

Agent & Supervisor Tools, Analytics, Productivity

Spok Care Connect CTI - Webex Contact Center

Spok® operator consoles support hospital contact centers by helping operators connect callers, clinicians, and staff quickly and accurately, improving response times, reducing errors, and enabling timely communication.

Agent & Supervisor Tools, Healthcare, Workflow & Automation

TigerConnect Operator Console

Replace your legacy system with TigerConnect's cloud-native operator console. We deliver faster call handling, operator workload reduction, and seamless integration with your existing TigerConnect and EHR investments, consolidating your tech footprint.

Agent & Supervisor Tools, Healthcare, Workflow & Automation

Consilium UniAgent for Zoho CRM

Connect Webex Contact Center with Zoho CRM. Screen Pop · AI Assistance · CRM Logging · Real-Time Transcription. One Desktop. Complete Customer Context. AI-Assisted Conversations.

Agent & Supervisor Tools, Customer Relations, Marketing

Recording By Eventide

Easy to use, Mission-critical Webex recording with built-in AI intelligence for compliance, insight, and operational excellence. Unify Webex media with radio, phone, screen, and more for rapid, simultaneous playback and true situational awareness.

Agent & Supervisor Tools, Analytics, Recording & Transcriptions

Lace for Call Center

Lace AI revolutionizes call centers with AI-driven insights—streamlining lead qualification, capturing objections, and replicating top performers to turn every call into growth opportunities.

Agent & Supervisor Tools, Analytics, Platform

Avoma Assistant

Avoma helps sales, CSM, and recruiting teams record, transcribe, and analyze Webex meetings—unlocking insights, improving skills, and speeding new hire onboarding.

Agent & Supervisor Tools, Calendar & Scheduling, Recording & Transcriptions