Webex Contact Center for Salesforce is a powerful connector seamlessly embedded within your CRM. With Call Controls integrated directly into your CRM application, agents can manage calls efficiently without switching between platforms.

The Screen Pop feature ensures that agents have the right information at their fingertips, with options for single, multi, and no record matches. Advanced Screen-pop provides detailed insights based on incoming call parameters. Outbound Calling is easy with Click to Call functionality, while Automatic Call Logging ensures that all call activities are accurately recorded in your CRM. Call notes, Case Management, and Activity Record Management features are also included, providing comprehensive support for managing customer interactions.

With Webex Contact Center for Salesforce, you can elevate your customer service to new heights, providing a seamless and integrated experience for agents.