Imagicle Agent Chat Console
Imagicle Agent Chat Console
An agent chat console to engage your customers on digital channels and manage chatbot escalations. Available as a web agent console or gadget embeddable into your Webex App or Cisco Finesse.
An agent chat console to engage your customers on digital channels and manage chatbot escalations. Available as a web agent console or gadget embeddable into your Webex App or Cisco Finesse.
Imagicle Agent Chat Console is a smart agent workspace directly available from the Webex App or Cisco Finesse client. It allows to:
- See customers’ requests coming from different channels, including SMS, emails, website chat, Telegram, WhatsApp, and more.
- Manage escalations coming from chatbots.
- Serve them in real-time and add attachments or use predefined answers.
- See the list of unassigned and active chats or archive closed ones.
- Pick a colleague to chat with or open a support ticket to escalate the issue.
To begin: visit us at this link, fill in the form, and wait to be contacted to go through product activation.
Chat Agent Console is available as a subscription to Imagicle and licensed on the number of Webex Calling users. For pricing info, visit the Ordering Guide on the Imagicle partner area.
Any questions? Join the Ask Imagicle Webex Space.
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Imagicle Agent Chat Console is a smart agent workspace directly available from the Webex App or Cisco Finesse client. It allows to:
- See customers’ requests coming from different channels, including SMS, emails, website chat, Telegram, WhatsApp, and more.
- Manage escalations coming from chatbots.
- Serve them in real-time and add attachments or use predefined answers.
- See the list of unassigned and active chats or archive closed ones.
- Pick a colleague to chat with or open a support ticket to escalate the issue.
To begin: visit us at this link, fill in the form, and wait to be contacted to go through product activation.
Chat Agent Console is available as a subscription to Imagicle and licensed on the number of Webex Calling users. For pricing info, visit the Ordering Guide on the Imagicle partner area.
Any questions? Join the Ask Imagicle Webex Space.
