Virtually every interaction between customer and agent and between agent and their supervisor flows through Elevēo. Our Workforce Optimization tools help you maximize operational control, optimize agent time, enhance the customer experience, and ensure compliance.

These AI-fueled WFO tools are designed for every challenge contact centers face. We’ve designed our solution to be functionally advanced, yet intuitive, easy to learn and easy to use, and our embrace of Generative AI adds another dimension of automation and sophistication to your contact center management efforts. Managers and agents will be free to focus on what they do best - servicing customers and protecting the brand, and there’s no need to rely on a dedicated team of IT and data specialists to manage and maintain Eleveo.

Getting started is as easy as 1-2-3:

1. Be an existing Webex CC user
2. Provision required licenses
3. Partner with Eleveo for access and an integration plan

To use Eleveo’s Workforce Optimization, you will need a Webex Contact Center License account. For information on our pricing, please visit: https://www.eleveo.com/pricing.

Visit our website’s Webex Contact Center integration page to learn more: https://www.eleveo.com/webex-contact-center-integration.