Consilium UniVCX™
Consilium UniVCX™
Consilium UniVCX™ video customer experience can extend WxCC platform, giving you the competitive edge, you need in today's fast-paced business landscape with features like Voice calls, video calls, co-browsing, transfer call, chat, etc.
Consilium UniVCX™ video customer experience can extend WxCC platform, giving you the competitive edge, you need in today's fast-paced business landscape with features like Voice calls, video calls, co-browsing, transfer call, chat, etc.
Consilium UniVCX enables customers to connect with WxCC agents via audio or video calls through browser-based applications or mobile apps, eliminating the need for PSTN/GSM networks. Consumers using mobile or web applications, UniVCX can extend WxCC platform and give the competitive edge, in today's fast-paced business landscape. Key Features: Voice & video calls, co-browsing, transfer call within WxCC platform, mobile signal status, reference ID usage, scanning the documents, Secure encrypted recording, camera flipping. compatible with Android and iOS devices, with many browsers. WCAG 2.1 compliance, SSO and AI chatbot integration. PII masking and annotation. Use Cases: - At an airport or bank: Customer can directly connect to an agent using mobile app with a live video call with UniVCX.
To use Consilium UniVCX, you will need a WxCC Contact Center license and a Consilium UniVCX license. To book a demo, pricing and subscription options, please send an email to sales-support@consiliuminc.com.
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Consilium UniVCX enables customers to connect with WxCC agents via audio or video calls through browser-based applications or mobile apps, eliminating the need for PSTN/GSM networks. Consumers using mobile or web applications, UniVCX can extend WxCC platform and give the competitive edge, in today's fast-paced business landscape. Key Features: Voice & video calls, co-browsing, transfer call within WxCC platform, mobile signal status, reference ID usage, scanning the documents, Secure encrypted recording, camera flipping. compatible with Android and iOS devices, with many browsers. WCAG 2.1 compliance, SSO and AI chatbot integration. PII masking and annotation. Use Cases: - At an airport or bank: Customer can directly connect to an agent using mobile app with a live video call with UniVCX.
To use Consilium UniVCX, you will need a WxCC Contact Center license and a Consilium UniVCX license. To book a demo, pricing and subscription options, please send an email to sales-support@consiliuminc.com.
