Consilium UniSupervisor for WxCC is a tool tailored to aid contact center supervisors in effectively managing and overseeing agent performance and overall contact center operations. A Supervisor Desktop is a crucial tool for managing and monitoring contact center operations effectively. Key Features: Customizable Dashboards, Alerts and Notifications, Workflow Automation, Historical Analysis, CRM Integration, Post call survey, Routing Cockpit, Realtime Report, Historical Report, Web based Desktop integration, Team performance details, Recording, Real-Time Monitoring, Call Recording and Playback, Agent Coaching and Support.

Use Cases: - Supervisors can track and analyze agent and team performance. - Monitor the contact center in real-time. - Provide assistance or coaching to agents. To use Consilium UniSupervisor, you will need a Wexbex Contact Center license and a Consilium UniSupervisor license. To book a demo, pricing and subscription options, please send an email to sales-support@consiliuminc.com