Consilium UniRSM
Consilium UniRSM
UniRSM is not only provide silent monitoring, but it also features whisper coaching, which allows supervisors to listen to ongoing interactions and communicate directly with agents during live contacts, all without the customer hearing the supervisor.
UniRSM is not only provide silent monitoring, but it also features whisper coaching, which allows supervisors to listen to ongoing interactions and communicate directly with agents during live contacts, all without the customer hearing the supervisor.
Consilium UniRSM™ is the world's leading silent monitoring, whisper coaching, and training solution for Webex CC, the industry's top contact center software vendor. Remote managers can effortlessly oversee agents using voice-based instructions through various methods, including interactive voice response systems (IVR), web interfaces, and automatic speech recognition (ASR) based monitoring ensuring your team's performance.
Features:
- AI-Enabled Intelligent Monitoring
- Agent Buddy
- Call Scoring
- Whisper Coaching
- Reporting and Analytics
- Advance Recording Module
- ASR (Automatic Speech Recognition)
Use Cases:
- Supervisors to guide and assist agents during live agent
- Customer calls
- Supervisors to designate an agent as a buddy agent who can act as a guide for agents
To use Consilium UniRSM, you will need a Webex Contact Center license and a Consilium UniRSM license. To book a demo, pricing and subscription options, please send an email to sales-support@consiliuminc.com
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Consilium UniRSM™ is the world's leading silent monitoring, whisper coaching, and training solution for Webex CC, the industry's top contact center software vendor. Remote managers can effortlessly oversee agents using voice-based instructions through various methods, including interactive voice response systems (IVR), web interfaces, and automatic speech recognition (ASR) based monitoring ensuring your team's performance.
Features:
- AI-Enabled Intelligent Monitoring
- Agent Buddy
- Call Scoring
- Whisper Coaching
- Reporting and Analytics
- Advance Recording Module
- ASR (Automatic Speech Recognition)
Use Cases:
- Supervisors to guide and assist agents during live agent
- Customer calls
- Supervisors to designate an agent as a buddy agent who can act as a guide for agents
To use Consilium UniRSM, you will need a Webex Contact Center license and a Consilium UniRSM license. To book a demo, pricing and subscription options, please send an email to sales-support@consiliuminc.com
