Consilium UniQM
Consilium UniQM
UniQM, intelligent monitoring and recording solution facilitates ongoing agent performance monitoring, assesses the breadth and caliber of client interactions, and fosters development.
UniQM, intelligent monitoring and recording solution facilitates ongoing agent performance monitoring, assesses the breadth and caliber of client interactions, and fosters development.
UniQM™, quality monitoring and recording solution for WxCC allows continuous monitoring of agent performance, analyzes the depth and quality of client interactions, and promotes improvement.
UniQM™ Intelligent Monitoring, allows for the quick construction of custom categories, the targeting of words and phrases with desired customer or agent emotion, and the automatic forwarding of those encounters to a quality plan for assessment.
Key Features: Call Recording, Search & Playback, Archived Recording, Enable/Disable Recording, Call Scoring, Evaluate Multiple KPIs, Localization Support, Various Reports (Agent Call Summary, Detailed Report, KPI based report, etc.)
Use Cases: • Live calls recording, Search and play • View recording from the previous day • Trim specific portions of call recordings
To use Consilium UniQM™, you will need a Webex Contact Center license and a Consilium UniQM license. To book a demo, pricing and subscription options, please send an email to sales-support@consiliuminc.com.
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UniQM™, quality monitoring and recording solution for WxCC allows continuous monitoring of agent performance, analyzes the depth and quality of client interactions, and promotes improvement.
UniQM™ Intelligent Monitoring, allows for the quick construction of custom categories, the targeting of words and phrases with desired customer or agent emotion, and the automatic forwarding of those encounters to a quality plan for assessment.
Key Features: Call Recording, Search & Playback, Archived Recording, Enable/Disable Recording, Call Scoring, Evaluate Multiple KPIs, Localization Support, Various Reports (Agent Call Summary, Detailed Report, KPI based report, etc.)
Use Cases: • Live calls recording, Search and play • View recording from the previous day • Trim specific portions of call recordings
To use Consilium UniQM™, you will need a Webex Contact Center license and a Consilium UniQM license. To book a demo, pricing and subscription options, please send an email to sales-support@consiliuminc.com.
