Consilium UniAgent for Webex calling
AI-Powered CRM Integration for Webex Calling Turn Every Webex Calling Interaction into an Intelligent CRM Experience. One Desktop. Every Call. Complete Customer Context.
Consilium UniAgent for Webex calling
AI-Powered CRM Integration for Webex Calling Turn Every Webex Calling Interaction into an Intelligent CRM Experience. One Desktop. Every Call. Complete Customer Context.
Consilium UniAgent™ connects Webex Calling with your CRM, turning every customer call into a context-rich, AI-assisted interaction. Agents get intelligent screen pop, Consilium Copilot guidance, real-time transcription, and automated CRM logging — without switching between applications. PCI | ISO 27001:2022 | GDPR | HIPAA | SOC 2 Type II
Key Capabilities:- • Intelligent Screen Pop — full customer context before the first word • Consilium Copilot • AI-Generated Call Notes — automatically created at wrap-up • Real-Time Transcription to CRM — conversation context captured automatically • Automated Call Logging • Click-to-Dial • Embedded Telephony Controls
Business Impact:- • Higher FCR • Lower AHT • Higher Agent Productivity • Better Customer Experience
To use Consilium UniAgent™, you will need a Webex calling and a UniAgent license. To book a demo, pricing and subscription options, please send an email to sales-support@consiliuminc.com.
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Consilium UniAgent™ connects Webex Calling with your CRM, turning every customer call into a context-rich, AI-assisted interaction. Agents get intelligent screen pop, Consilium Copilot guidance, real-time transcription, and automated CRM logging — without switching between applications. PCI | ISO 27001:2022 | GDPR | HIPAA | SOC 2 Type II
Key Capabilities:- • Intelligent Screen Pop — full customer context before the first word • Consilium Copilot • AI-Generated Call Notes — automatically created at wrap-up • Real-Time Transcription to CRM — conversation context captured automatically • Automated Call Logging • Click-to-Dial • Embedded Telephony Controls
Business Impact:- • Higher FCR • Lower AHT • Higher Agent Productivity • Better Customer Experience
To use Consilium UniAgent™, you will need a Webex calling and a UniAgent license. To book a demo, pricing and subscription options, please send an email to sales-support@consiliuminc.com.
