Consilium UniAgent for Webex calling
Consilium UniAgent for Webex calling
UniAgent™ (CTI Connector) for Webex calls, provides contact center, an intelligent single-screen interface that merges contact center platform functionality into multiple compatible CRM products.
UniAgent™ (CTI Connector) for Webex calls, provides contact center, an intelligent single-screen interface that merges contact center platform functionality into multiple compatible CRM products.
UniAgent empowers your agents by transforming the CRM into their primary interface, consolidating interactions across voice and digital channels. Our intelligent single-screen interface merges contact center functionalities with diverse CRM products, facilitating efficient, context-driven responses across email, text, chat, and social media. Consilium is Cisco S+ partner and UniAgent listed on GPL since 2017. Over 15 years, delivering CTI solutions seamlessly with more than 20 CRMs.
Key Features: Screen pop, One-click dialing, Full telephony functions (Ready, Not Ready, Answer, Hold, Transfer), Call Logging. Use cases: - Inbound and outbound webex calls handling - On call ringing CRM screen pop.
To use Consilium UniAgent™, you will need a Webex calling and a Consilium UniAgent license. To book a demo, pricing and subscription options, please send an email to sales-support@consiliuminc.com.
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UniAgent empowers your agents by transforming the CRM into their primary interface, consolidating interactions across voice and digital channels. Our intelligent single-screen interface merges contact center functionalities with diverse CRM products, facilitating efficient, context-driven responses across email, text, chat, and social media. Consilium is Cisco S+ partner and UniAgent listed on GPL since 2017. Over 15 years, delivering CTI solutions seamlessly with more than 20 CRMs.
Key Features: Screen pop, One-click dialing, Full telephony functions (Ready, Not Ready, Answer, Hold, Transfer), Call Logging. Use cases: - Inbound and outbound webex calls handling - On call ringing CRM screen pop.
To use Consilium UniAgent™, you will need a Webex calling and a Consilium UniAgent license. To book a demo, pricing and subscription options, please send an email to sales-support@consiliuminc.com.
