Cloverhound specializes in cloud contact center solutions and integrations that help organizations deliver more reliable, effective customer experiences.

Cloverhound Cloud extends Webex with two powerful modules: Campaign Management for building and running omnichannel campaigns through Webex Connect, and Analytics & Troubleshooting for Webex Contact Center and Calling.

Benefits for the Webex ecosystem:

• Create and manage omnichannel campaigns powered by Webex Connect
• Coordinate campaign audiences, journeys, and outreach from one platform
• Trace calls end-to-end from IVR through agent handling
• Replay agent sessions with browser and network telemetry
• Monitor health and outages across tenants for partners and MSPs
• Proactively identify issues and generate evidence for Cisco TAC
• Reduce time-to-resolution with correlated, actionable insights

To use Cloverhound Cloud, users need the applicable Webex services and a Cloverhound Cloud account, which can be provisioned by contacting Cloverhound.