WebexCC Operation
Cisco Official Cisco Official; Certified by Cisco
Answers about your Webex Contact Center, grounded in your live tenant and cited to the source. Reporting, queue routing, contact and agent tracing, configuration, etc. all in plain language. Read only.
WebexCC Operation
Cisco Official Cisco Official; Certified by CiscoAnswers about your Webex Contact Center, grounded in your live tenant and cited to the source. Reporting, queue routing, contact and agent tracing, configuration, etc. all in plain language. Read only.
Connect an MCP-compatible AI client to authorized Webex Contact Center data for read-only operational insights.
- Report on contacts, queues, and agents; discover metrics.
- Review configuration, skills, routing, and flows.
- Trace contact timelines; retrieve available summaries, recording/transcript metadata, Virtual Agent insights, and AI Agent Studio data.
Access depends on enabled tools, permissions, and entitlements. No configuration changes or recording playback.
Get started
Ask an administrator to enable the MCP and approved tools in Control Hub. Connect using OAuth 2.0 or, when supported, a Webex Client Identity Token. Requires Webex Contact Center access and permissions. Your MCP client may need its own account or subscription; the MCP needs no separate non-Webex account.
Pricing
No additional subscription required. The MCP server is included with a paid Webex Contact Center license. Visit https://www.webex.com/contact-center for pricing and subscription options.
Support
Categories
Connect an MCP-compatible AI client to authorized Webex Contact Center data for read-only operational insights.
- Report on contacts, queues, and agents; discover metrics.
- Review configuration, skills, routing, and flows.
- Trace contact timelines; retrieve available summaries, recording/transcript metadata, Virtual Agent insights, and AI Agent Studio data.
Access depends on enabled tools, permissions, and entitlements. No configuration changes or recording playback.
Get started
Ask an administrator to enable the MCP and approved tools in Control Hub. Connect using OAuth 2.0 or, when supported, a Webex Client Identity Token. Requires Webex Contact Center access and permissions. Your MCP client may need its own account or subscription; the MCP needs no separate non-Webex account.
Pricing
No additional subscription required. The MCP server is included with a paid Webex Contact Center license. Visit https://www.webex.com/contact-center for pricing and subscription options.
