A cloud-based real-time reporting and alerting tool for Webex Contact Center and more. Be in full control of every aspect of every board (what content, data, filters, thresholds, colors, fonts, pictures, theme ..). When needed, apply an ad-hoc filter (search) and sort your grids (e.g., list of agents, queues) using any column. Create personalized boards for agents, and even set personalized targets. Visualizing targets and fulfillment goals for agents, teams, or queues provides an intuitive way to ensure that expectations are clear. View sample boards here. Define thresholds for important metrics and set alerts – color changes, blinking, audible alerts, or even sending alerts via channel(s) of your choice incl. texts/SMS (Webex Connect, ..), email, and other 3rd party IM clients (such as Webex, MS Teams, and more). To get started, visit 2Ring. 2Ring is available via Cisco eCommerce. For pricing, contact Cisco or your Reseller.