2Ring Dashboards and Wallboards for Webex Contact Center
2Ring Dashboards and Wallboards for Webex Contact Center
A cloud-based solution for Webex Contact Center offering real-time reporting & alerting, delivering insights anytime, anywhere. Supervisors & managers get immediate details; agents enjoy personalized layouts & alerts for today's hybrid-work reality.
A cloud-based solution for Webex Contact Center offering real-time reporting & alerting, delivering insights anytime, anywhere. Supervisors & managers get immediate details; agents enjoy personalized layouts & alerts for today's hybrid-work reality.
Gain complete control and visibility over every aspect of your reporting and alerting needs:
- Business-User-Friendly UI: Experience an easy-to-understand UI that makes the creation of new layouts or applying any changes a breeze.
- Complete Customization: Be in control of every aspect of your layouts, incl. content, data, filters, thresholds, colors, fonts, pictures, and themes.
- Business Units: Have the option to easily slice data and create data silos for each team or group.
- Personalized Layouts: Create a personalized layout and share the same layout link with your agents to let each agent view their personalized metrics.
- Real-Time Alerting: Define thresholds for key metrics and set alerts with color changes, blinking, audible notifications, or alerts delivered via preferred channels (texts, email, IM clients like Webex, MS Teams, etc.).
- 3rd Party and Custom Data: Display data from your CRM systems like ServiceNow or Salesforce, or use .csv files (managed in a spreadsheet editor) to bring in additional notes and easy to edit data like agent/team goals.
- SSO Included: No need to remember additional credentials. Integrate your 2Ring tenant with your corporate domain using Entra ID (Azure AD) or OKTA.
View sample layouts at 2Ring.com/TryItWebexCC. To request a free trial, visit 2Ring.com/WebexCC. 2Ring can be purchased through Cisco eCommerce (CCW) – learn more at 2Ring.com/Splus. For itemized pricing details, please contact Cisco or your preferred Cisco reseller.
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Gain complete control and visibility over every aspect of your reporting and alerting needs:
- Business-User-Friendly UI: Experience an easy-to-understand UI that makes the creation of new layouts or applying any changes a breeze.
- Complete Customization: Be in control of every aspect of your layouts, incl. content, data, filters, thresholds, colors, fonts, pictures, and themes.
- Business Units: Have the option to easily slice data and create data silos for each team or group.
- Personalized Layouts: Create a personalized layout and share the same layout link with your agents to let each agent view their personalized metrics.
- Real-Time Alerting: Define thresholds for key metrics and set alerts with color changes, blinking, audible notifications, or alerts delivered via preferred channels (texts, email, IM clients like Webex, MS Teams, etc.).
- 3rd Party and Custom Data: Display data from your CRM systems like ServiceNow or Salesforce, or use .csv files (managed in a spreadsheet editor) to bring in additional notes and easy to edit data like agent/team goals.
- SSO Included: No need to remember additional credentials. Integrate your 2Ring tenant with your corporate domain using Entra ID (Azure AD) or OKTA.
View sample layouts at 2Ring.com/TryItWebexCC. To request a free trial, visit 2Ring.com/WebexCC. 2Ring can be purchased through Cisco eCommerce (CCW) – learn more at 2Ring.com/Splus. For itemized pricing details, please contact Cisco or your preferred Cisco reseller.
